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ePASS Help Desk

If you require immediate assistance for Food and Nutrition Services (FNS), please call the FNS Customer Service Center at 1-866-719-0141 or 1-877-452-2514 (TTY Dedicated). The call center is available 24 hours daily, including state holidays.

If you require immediate assistance for Medicaid/North Carolina Health Choice, please call the DHHS Customer Service Center at 1-800-662-7030 (English, Spanish), or 1-877-452-2514 (TTY Dedicated). The call center is available from 8:00 a.m. to 5:00 p.m. weekdays excluding state holidays